Shipping & Returns Policy | Stoned and Stitched

Every item is handmade or hand-picked in small batches, so please read the details below before ordering — especially for custom pieces. If anything is unclear, email us at zahlnikkij@gmail.com before you buy and we're happy to help.

Shipping

We're based in Dalby, QLD and ship Australia-wide.

Processing time: ready-to-ship items are usually posted within 2–3 business days of your order. Custom orders take 1–2 weeks depending on complexity — see your order confirmation or our Custom Order page for details.
Delivery: sent via Australia Post. Postage is calculated automatically at checkout based on your location and parcel size.
Packaging: fragile items (crystals, gems, delicate 3D prints) are individually wrapped and boxed to arrive safely. If something ever arrives damaged, see the Faulty or Damaged Items section below.

Change of Mind Returns

Because most pieces are made to order or are one-of-a-kind (crystals, pearls, and other natural materials in particular), we're not able to offer change-of-mind returns or exchanges. Please check photos, descriptions, and sizing carefully before ordering, or reach out first if you have any questions.

Custom Orders

Custom orders are made specifically for you and can't be resold, so they're non-refundable once work has begun. We'll always confirm details (size, colour, design) with you before starting, so let us know upfront if anything needs adjusting.

Faulty or Damaged Items

All orders are covered by your rights under Australian Consumer Law. If an item arrives faulty, damaged in transit, or not as described, contact us within 7 days of delivery at zahlnikkij@gmail.com with your order details and a photo of the issue, and we'll sort out a repair, replacement, or refund.

Questions?

Reach out any time via email or through our contact page — we're a small handmade business and happy to talk through anything before or after you order.